Privacy Policy for Solstice Web Solutions Ltd.
At Solstice Web Solutions Ltd., we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you use our online platform, engage with our services, or interact with us. We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our bespoke web development, e-commerce, digital marketing, and other related services.
- Personal Identification Information: This includes names, email addresses, phone numbers, and job titles when you voluntarily provide them through contact forms, service inquiries, or during project discussions.
- Business Information: Details about your company, industry, project requirements, budget, and other information relevant to the services we provide (e.g., web design specifications, SEO needs).
- Technical Data: Information automatically collected when you visit our site, such as IP addresses, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths. This data helps us understand how users interact with our online platform.
- Communication Data: Records of communications with us, including emails, chat transcripts, and phone call details.
2. How We Use Your Information
We use the collected information for various purposes, primarily to provide our web development and digital solutions services effectively:
- Service Delivery: To provide bespoke web design and development, e-commerce platform creation, CMS integration, mobile-responsive website development, SEO services, web hosting and maintenance, digital marketing strategies, UI/UX design, PWA development, and website audits and performance optimization.
- Communication: To respond to your inquiries, provide updates on projects, send important service-related notices, and deliver requested information.
- Improvement of Services: To understand how our services are used, identify areas for improvement, and develop new features and offerings.
- Marketing and Promotion: To send you information about our services, special offers, or other news that may be of interest to you, based on your preferences. You can opt out of these communications at any time.
- Security and Compliance: To protect our online platform and services from fraud and other security threats, and to comply with legal obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our business and providing our services (e.g., web hosting providers, cloud service providers, analytics services). These providers are contractually bound to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will ensure the continued confidentiality of your personal information and notify you before your personal information is transferred and becomes subject to a different privacy policy.
4. Data Security
We implement robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include data encryption, firewalls, secure server environments, and regular security assessments. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your data, we will securely delete or anonymise it.
6. Your Data Protection Rights
Under GDPR, you have certain rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
7. Cookies
Our site uses cookies to enhance your experience. Cookies are small text files placed on your device to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.
We use cookies to:
- Understand how you use our online platform.
- Improve our services and your browsing experience.
You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. How to Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Solstice Web Solutions Ltd.
14 Newnham Terrace
Cambridge, Cambridgeshire
CB2 9GY
United Kingdom